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Terms & Conditions

Terms and Conditions

Last updated: January 2025

These Terms and Conditions apply to all bookings made with our coach and minibus hire service. By booking with us, you agree to the following terms:

1. Bookings

  • Bookings must be confirmed in writing (email or booking form) and may require a deposit.

  • We will provide a booking confirmation with details of your hire.

  • It is your responsibility to check all information is correct.

2. Payment

  • Payment terms will be agreed at the time of booking.

  • Full payment may be required in advance, unless otherwise arranged.

  • We accept payment by bank transfer, debit/credit card, or approved invoice.

3. Cancellations

  • Cancellations must be made in writing.

  • Cancellation charges may apply:

    • 7+ days before travel: no charge (or deposit only)

    • 3–6 days before travel: 50% of total

    • Less than 48 hours: 100% of total

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4. Delays and Cancellations by Us

  • We aim to run all services on time but reserve the right to cancel or alter services due to circumstances beyond our control (e.g. severe weather, road closures, vehicle breakdown).

  • If we cancel a booking, you will receive a full refund.

5. Conduct on Board

  • Passengers must behave responsibly and comply with the driver’s instructions at all times.

  • No smoking, illegal substances, or abusive behaviour is allowed on board.

  • We reserve the right to terminate a journey if passenger behaviour is unsafe or unacceptable, with no refund.

6. Luggage and Property

  • You are responsible for your belongings. We are not liable for loss or damage unless caused by our negligence.

  • Please inform us in advance if you have large or unusual items.

7. Waiting Time and Overtime

  • Our hire includes agreed travel times. Additional waiting time or unscheduled detours may incur extra charges.

  • If you are delayed, please inform us as soon as possible.

8. Liability

  • We will not be liable for any loss, damage, or inconvenience caused by delays or unforeseen events beyond our control.

  • Our liability is limited to the cost of the hire.

9. Data Protection

  • We respect your privacy and handle your data in line with our Privacy Policy.

10. Governing Law

  • These terms are governed by the laws of England and Wales.

  • Any disputes will be handled by the relevant courts in the UK.

Need help or have a question?

Please contact us at info@eventsonetravel.com | 0161 7061567

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