Terms & Conditions
Terms and Conditions
Last updated: January 2025
These Terms and Conditions apply to all bookings made with our coach and minibus hire service. By booking with us, you agree to the following terms:
1. Bookings
Bookings must be confirmed in writing (email or booking form) and may require a deposit.
We will provide a booking confirmation with details of your hire.
It is your responsibility to check all information is correct.
2. Payment
Payment terms will be agreed at the time of booking.
Full payment may be required in advance, unless otherwise arranged.
We accept payment by bank transfer, debit/credit card, or approved invoice.
3. Cancellations
Cancellations must be made in writing.
Cancellation charges may apply:
7+ days before travel: no charge (or deposit only)
3–6 days before travel: 50% of total
Less than 48 hours: 100% of total
4. Delays and Cancellations by Us
We aim to run all services on time but reserve the right to cancel or alter services due to circumstances beyond our control (e.g. severe weather, road closures, vehicle breakdown).
If we cancel a booking, you will receive a full refund.
5. Conduct on Board
Passengers must behave responsibly and comply with the driver’s instructions at all times.
No smoking, illegal substances, or abusive behaviour is allowed on board.
We reserve the right to terminate a journey if passenger behaviour is unsafe or unacceptable, with no refund.
6. Luggage and Property
You are responsible for your belongings. We are not liable for loss or damage unless caused by our negligence.
Please inform us in advance if you have large or unusual items.
7. Waiting Time and Overtime
Our hire includes agreed travel times. Additional waiting time or unscheduled detours may incur extra charges.
If you are delayed, please inform us as soon as possible.
8. Liability
We will not be liable for any loss, damage, or inconvenience caused by delays or unforeseen events beyond our control.
Our liability is limited to the cost of the hire.
9. Data Protection
We respect your privacy and handle your data in line with our Privacy Policy.
10. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be handled by the relevant courts in the UK.
Need help or have a question?
Please contact us at info@eventsonetravel.com | 0161 7061567